PlayStation 5 users who either upgrade their copy of Call of Duty: Black Ops – Cold War from PS4 to PS5, or buy the Ultimate Edition with both copies included, should be aware of a critical bug plaguing the game at the moment.

This afternoon when I booted up Call of Duty: Black Ops – Cold War on my PS5, it took me all of a couple of minutes to ask, “wait, where’s the haptic feedback?” It turned out I was playing the PS4 version of the game. A small problem you would think. A minor error where I installed the wrong copy. If only the fix were simple.

Upon backing out of the game, I deleted the PS4 download and attempted to download the PS5 version of the game. It clearly stated the game was queued for downloaded, but it wasn’t actually doing any downloading. I restarted the entire console. I tried finding a way to delete it and start the download again. Nothing happened. It was stuck.

A quick Google search took me to a Eurogamer article where they had reported yesterday that the Cross-Gen bundle or the Ultimate Edition of the game had one significant error. Not only did the game default to the PS4 version and trick you into downloading the wrong version, but it only bugged out if you went to download the PS5 game. 

The current fix for all of this is a factory reset of your console. Yep, a full wipe and reboot. This is what I’ve had to do this afternoon and what you’ll be stuck doing if you run into this bug. Hopefully, Activision is working on a fix for this, but if you’re like me and don’t have time to wait potentially days for a fix, there’s no way around it but doing a full factory reset.

Here’s how to spot which Call of Duty: Black Ops – Cold War version you’re downloading, so you won’t run into this error.

If the game isn’t appearing in your library after a factory reset of your console, don’t freak out. It wasn’t for me either but I could still download it by heading to the PlayStation Store. Either way, find Call of Duty: Black Ops – Cold War and press X on it.

On the next screen don’t click download. As you’ll notice by looking at the image below, it does tell you the game is the PS4 version of Call of Duty: Black Ops – Cold War. But why it’s defaulting to this if you have the PS5 version of the game, I don’t know, and it should be fixed.

What you want to do is press X on the three ‘…’ symbol next to download.

You’ll get a bunch of options listed in a drop-down menu. For myself, I have the Call of Duty: Black Ops – Cold War – Alpha and the PS5 version of the game listed. Press X on the PS5 version of the game.


Now go ahead and press download. You’ll notice that the game lists itself as simple ‘Call of Duty: Black Ops – Cold War’ but makes no mention of PS5. But trust that it is.

Weirdly, even after clicking download, the game reverted back to showing the PS4 version on the home screen. I think this was because it went into my queue (I had Demon’s Souls downloading at the time), but once the game began downloading properly, it did show the PS5 version on my home screen.

If you know of a way to fix the bug without having to factory reset the PS5, please let me know in the comments section below.

Hopefully, Activision is able to address this bug ASAP, or at least start by making the PS5 version of the game the default for PS5 owners.